The Role:

Based at our Head office in Buckshaw Village, Chorley, this is an office-based role, with occasional travel to the manufacturing facility in Leyland. The role of the Assistant In House Account Manager is to support the European Senior Account Managers with the administrative tasks and provide cover when necessary. The role will entail the following:

Duties include, but are not limited to:

• Provide Senior Account Managers with Administrative Support
• Respond efficiently to queries and concerns from customers via email and by phone.
• Take and process orders.
• Deal with delivery queries and issues.
• Deal with any customer complaints and liaise with the Customer Care Department.
• Put together and send information packs where necessary (Brochures, samples, bags, templates etc.)
• Keep CRM up to date and log all activity.
• Create Leads in CRM and assign to Account Manager once converted.
• Cover for holidays and take phone messages when necessary.
• Monitoring SOPS and SLAs for customers holding stock at GA.
• Attend customer meetings with Senior Account managers and take minutes.
• Prepare Documents for Projects such as Quote requests, Product Brief, Project Forms, etc.

The Candidate:

Essential:

• Must speak and write Dutch fluently at mother-tongue level (or Dutch-Flemish).
• English Grade A to C GCSE or equivalent preferable.
• Good IT skills and be able to use databases and spreadsheets.
• An organised, respectful and enthusiastic individual willing to learn.
• Ability to work within the company structure but also take the initiative when required.
• Excellent communication skills and an ability to empathise with Partner’s needs.
• The desire to always go the extra mile for our Partners.

The Role:

An exciting opportunity has arisen to join out Production Planning Team as a Scheduling Assistant. The role is based at our manufacturing site in Bretherton. This is an office based role.

The role is varied and encompasses the following tasks:-

• Liaising with the Sales division to determine customer requirements
• Coordination production workflow for one or multiple products
• Planning and prioritising operations to ensure maximum performance and minimum delay
• Ensuring the production lines do not run out of available work
• Address issues when they arise, aiming for minimum disruption
• To ensure accuracy of scheduled jobs based on customer order requirements and Sales and Operation Planning stock levels are followed
• Plan orders for various departments

The Candidate:

The successful candidate will be computer literate and to be able to work within a fast paced environment. They must demonstrate an ability to cope under pressure at times, and be able to use their initiative when required to do so.  

Essential:

• Good communication skills, both verbally and written
• Good knowledge of Excel and data inputting
• Must be able to work using your own initiative, under pressure and to meet specific deadlines
• Should possess the organisational skills and ability to effectively manage short term and long term scheduling by forecasting of volume demand in a fast turn-around environment
• Strong mathematical skills and attention to detail
• Flexible working approach to ensure daily workload is completed

Desirable:

• Ability to work within a team and independently

The Role:

Based at our Head office in Buckshaw Village, Chorley, this is an office-based role, with occasional travel to the manufacturing facility in Leyland. The role of the Assistant In House Account Manager is to support the European Senior Account Managers with the administrative tasks and provide cover when necessary. The role will entail the following:

Duties include, but are not limited to:

• Provide Senior Account Managers with Administrative Support
• Respond efficiently to queries and concerns from customers via email and by phone.
• Take and process orders.
• Deal with delivery queries and issues.
• Deal with any customer complaints and liaise with the Customer Care Department.
• Put together and send information packs where necessary (Brochures, samples, bags, templates etc.)
• Keep CRM up to date and log all activity.
• Create Leads in CRM and assign to Account Manager once converted.
• Cover for holidays and take phone messages when necessary.
• Monitoring SOPS and SLAs for customers holding stock at GA.
• Attend customer meetings with Senior Account managers and take minutes.
• Prepare Documents for Projects such as Quote requests, Product Brief, Project Forms, etc.

The Candidate:

Essential:

• Must speak and write German fluently at mother tongue level.
• English Grade A to C GCSE or equivalent preferable.
• Good IT skills and be able to use databases and spreadsheets.
• An organised, respectful and enthusiastic individual willing to learn.
• Ability to work within the company structure but also take the initiative when required.
• Excellent communication skills and an ability to empathise with Partner’s needs.
• The desire to always go the extra mile for our Partners.

The Role:

Based at our Head office in Buckshaw Village, Chorley, this is an office-based role, with occasional travel to the manufacturing facility in Leyland. The role of the Assistant In House Account Manager is to support the European Senior Account Managers with the administrative tasks and provide cover when necessary. The role will entail the following:

Duties include, but are not limited to:

• Provide Senior Account Managers with Administrative Support
• Respond efficiently to queries and concerns from customers via email and by phone.
• Take and process orders.
• Deal with delivery queries and issues.
• Deal with any customer complaints and liaise with the Customer Care Department.
• Put together and send information packs where necessary (Brochures, samples, bags, templates etc.)
• Keep CRM up to date and log all activity.
• Create Leads in CRM and assign to Account Manager once converted.
• Cover for holidays and take phone messages when necessary.
• Monitoring SOPS and SLAs for customers holding stock at GA.
• Attend customer meetings with Senior Account managers and take minutes.
• Prepare Documents for Projects such as Quote requests, Product Brief, Project Forms, etc.

The Candidate:

Essential:

• Must speak and write Spanish fluently at the mother-tongue level.
• English Grade A to C GCSE or equivalent preferable.
• Good IT skills and be able to use databases and spreadsheets.
• An organised, respectful and enthusiastic individual willing to learn.
• Ability to work within the company structure but also take the initiative when required.
• Excellent communication skills and an ability to empathise with Partner’s needs.
• The desire to always go the extra mile for our Partners.

The Role:

A vacancy has arisen in our Nutrition Department for a Junior Pet Nutritionist, based at our Head Office in Chorley. Reporting to the Senior Pet Nutritionist, the successful candidate will be involved in and assist with new product development, managing the upkeep of existing recipes and provide technical support as required for an assigned portfolio of Partners.

Duties include but are not limited to:

• Work in conjunction with the team of Nutritionists and Account Managers to develop and enhance potential and current Partners product ranges.
• Discuss with current and potential Partners their requirements for new recipes and create sample recipes for discussion with the Partner.
• Working alongside R&D and other key stakeholders to develop new recipes.
• Accompany Nutritionists & Account Managers on Partner visits when required
• Ensure recipes adhere to relevant legislation, e.g. FEDIAF, export to specific countries, organic status etc.
• Assisting Nutritionists in reviewing feeding trials in conjunction with Partners
• Assisting Nutritionists by handling Partner queries within the set lead time.
• Assisting Nutritionist in creating Technical Data Sheets

The Candidate:

The successful candidate will be computer literate and to be able to deal politely but confidently with our Partners, by both telephone and email. They must demonstrate an ability to cope under pressure at times, and be able to use their initiative when required to do so.

Essential:

• Educated to degree level within a relevant scientific course
• Excellent written and verbal communication skills
• Strong mathematical skills
• Excellent time management skills
• Ability to work alone or as part of a team

Desirable:

• Experience in Pet Nutrition
• Additional Nutrition Qualifications
• Experience of working within a manufacturing environment and experience of formulation
• Knowledge of the current legislation relating to formulation work and packaging.

The Role:

Based at our Head Office in Buckshaw Village, near Chorley, Lancashire, you will become part of our Systems Development Team. The team performs software development and support functions using a range of technologies and are responsible for ensuring 24/7 availability of the business systems. Working alongside our existing Development and Support Team, you will help support existing software as well as have the opportunity to develop new software using a number of different technologies and patterns.

Duties include but are not limited to:

• Work closely with the team to understand existing software systems
• Analyse business requirements and specifications
• Develop and tests well-written software using the existing team methodologies and tools
• Support existing and new business software

The Candidate:

The successful candidate will be an organised and motivated individual who is confident working independently on given tasks and also as part of the Technical Services Team. With excellent communication and time management skills, the ideal candidate will be comfortable working within a team to ensure constant availability of the business systems.

Essential:

• Excellent IT skills
• Graduate of software engineering or similar degree or experience
• A team worker with good communication skills (verbal and written) able to engage with staff at all levels.
• Excellent time management and communication skills.
• Excellent attention to detail.
• Ability to work independently and as a part of a team.

Desirable:

• Preferred experience with Microsoft SQL and C# or similar
• Preferred experience with web development, particularly AngularJS

The Role:

We have a fantastic opportunity for a Customer Service Assistant to join our Customer Service department. This position would suit a customer service assistant that can work in a fast-paced environment. Based at our Head Office site in Chorley, the role of the Customer Service Assistant will be responsible for the following;

• Process orders – Bespoke, GA Direct (emailed on CS and faxed)
• Inform customers on all sort of information – regards order status, stock availability, stock issues, packaging availability, i.e. if the packaging is available, on order or due to be delivered in.
• Deal directly with customers either by telephone and electronically
• Respond promptly to customer inquires
• Sort all type of enquires or make sure enquires passed over to relevant department or person
• Inform Accounts Managers regarding any potential issues
• Deal with Customer Services emails on a daily basis
• Arrange transport for some full load orders in the UK
• Deal with the customer’s hauliers
• Inform stock coordinator regards stock issues
• Liaise with stock coordinator regards stock availability
• Ensure all orders processed according to the timescale
• Monitor all orders assigned to correct hauliers, correct dates

The Candidate:

• Good Interpersonal skills
• Communication skills – verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy

The Role:

This is an exciting opportunity for a training officer to join our fantastic training department at GA’s head office in Chorley. This role is to support the training coordinator in the delivery and creation of detailed and engaging training materials. We are looking for an experienced and enthusiastic training professional who is keen to take on a stimulating role that will support in the shaping of colleagues throughout the business.

Duties include but are not limited to:

• Delivering and developing the company induction to new colleagues
• Assisting with the delivery of the company’s training strategy
• Design and delivery of training materials to key stakeholders
• Design, delivery and assessment of e-learning where appropriate
• Drafting Standard Operating Procedures, on boarding materials and other relevant documentation.
• Meet individual targets, while contributing to team targets
• Train in-Team Mentor(s) to provide in-Team support, monitor progression & maintain excellent standards
• Use a blend of learning styles including teaching, e-learning, role play and other interactive methods to engage colleagues

The Candidate:

The successful candidate will be a skilled trainer and influencer able to work independently and as a part of a team. They must demonstrate the ability to remain calm and contained under pressure and adapts positively to change. The candidate should act with a sense of ownership and pride in their performance and its impact upon company success.

Essential:

• Knowledge of training methodologies and strategies
• The ability to inspire and develop a learning culture of excellence and encouraging continuous improvement
• Knowledge of identifying training needs within teams
• Ability to deliver, present and facilitate training to a range of different audiences
• Experience in creating and delivering bespoke and innovative L&D interventions
• Confident in communicating with all colleagues of different seniority levels

Desirable:

• Ability to work within a team and independently
• Willing to take on any training that may be required
• Ability or knowledge on creating e-learning
• Experience at setting objectives and KPIs for colleagues and training
• Coaching or training qualification